Privacy Policy & Terms and Conditions

Privacy Policy

This policy is designed to share information on the data we collect and how we use it. We last updated the contents of this policy on June 1st, 2020.

Plug-in Media may change or update the Privacy Policy at any time as we add new or different features and products, or as the law changes. Unless another date is given, the changes are effected upon posting. Thus, you should review the Privacy Policy frequently. This Privacy Policy is also part of the Terms of Service that explain your rights and responsibilities when using Plug-in Media’s services and sites. If you don’t agree with this Privacy Policy or the Terms of Service, you should not use the sites and services. If you have any questions, please contact us at: hello@pluginmedia.net

What Kind of Information is Collected?
Plug-in Media takes privacy very seriously. We are dedicated to being transparent about our practices and principles, and treating your data with the utmost care and respect.

Personal Data
Plug-in Media doesn’t knowingly collect any personal data in any of our kids’ apps. We only collect personal data on our website, when a parent subscribes to our newsletter or submits content to a forum or blog, or contacts us. This data may include a name and email address. This information may be used to provide services and to contact parents about new services and features. If you contact us for help, or just to say hello, we will only use your email address to reply.

Non-Personal Data
Tee and Mo Play Time App
Plug-in Media does not collect any non-personal data in the Tee and Mo Play Time app.

Tee and Mo Bath Time App
Plug-in Media does collect anonymous, non-personal data in the Tee and Mo Play Time app in order to help improve our services, optimize and improve the game. We only collect anonymous game events and there is no data that we collect that could link a device back to a child, such as name, date-of-birth, email address, network or location.

In order to collect anonymous, non-personal data, we use Unity’s analytics system. Their Privacy Policies can be found at https://unity3d.com/legal/privacy-policy. In association with them, we may collect your unique device identifier, IP address, device manufacturer and model, operating system and version running on your system or device, browser type, language, make of the CPU, and number of CPUs present, the graphics card type and vendor name, graphics card driver name and version, which graphics API is in use, amount of system and video RAM present, current resolution, version of the Unity Player, version of the Unity Editor used to create the content, a number describing whether the player is running on Mac, Windows or other platforms; and a checksum of all the data that gets sent to verify that it did transmit correctly; application or bundle identification (“app id”) of the game installed, game progress, time spent playing and achievements. This information is for internal use only and can’t be shared or linked back to a child via name, date-of-birth, email address, network or location.

Website
Plug-in Media may also collect non-personal information about the use of our website, including cookies and web beacons to help analyze our services (e.g. counting the number of times our pages are viewed). Plug-in Media may use third parties to deliver a service, such as sending emails. If you’d like more information on this, feel free to contact us at hello@pluginmedia.net

Contact Us
Plug-in Media keeps your content for as long as necessary in providing its services. If you wish to to ask any questions about our Privacy Policy, please contact us at hello@pluginmedia.net

 

Terms & Conditions

These are the terms and conditions (the “Terms”) on which we supply products to you from the Tee and Mo E-Shop at www.teeandmo.com/shop/ (the “Website”). Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how to return products to us, what to do if there is a problem and other important information. By placing an order you agree to these Terms.

1. Information about us and how to contact us

1.1 The products on the Website are sold by Plug-in Media Ltd (“PIM”, “we”, “our”, “us”), a company registered in England and Wales. Our company registration number is 04792910 and our registered office is at 3rd Floor, St Augustine’s Centre, Stanford Avenue, Brighton, BN1 6EA. Our registered VAT number is 185424494.

1.2 You can contact us by telephoning our office on +44 1273 783 794 who are available to speak with you Monday to Friday (excluding Bank Holidays) from 9.30am to 5.30pm London time, or by writing to us at teeandmo@pluginmedia.net, or at the postal address: 4th Floor, Plus X, Lewes Road, Brighton, BN2 4GL. When we use the words “writing” or “written” in these terms, this includes emails.

1.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2. Our contract with you

2.1 The images of the products on the Website are for illustrative purposes only. Although we have made every effort to display the colours of products accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

2.2 In order for you to access and/or use the Website you need to be 18 years old or older or have permission to do so.

2.3 You may shop with us as a registered user or as a guest. Registering avoids the need to re-type your address or delivery details at each shopping occasion with us and gives you the opportunity to register for strictly controlled communications from us. If you choose to register your details with us, you are responsible for maintaining the confidentiality of your user account password and username and you are responsible for all activities that are carried out under them. You must notify us immediately if you become aware of any unauthorised use of your account or other breach of security. There is no obligation to register with us in order to shop with us.

2.4 Our acceptance of your order will take place when we email a confirmation to you. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

2.5 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3. Price and payment

3.1 The price of the product (which includes VAT, where applicable) will be the price indicated on the order pages of the Website when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. The price will always be stated in GBP (£). Delivery charges are not included in the product price. Additional terms and conditions of your payment method provider may apply to your purchase.

3.2 All payments are processed through PayPal.

3.3 When ordering products from us for delivery to any address outside the United Kingdom, you may have to pay import duties and taxes, which are levied once the package reaches the specified destination. You are responsible for paying all customs import duties, taxes and additional charges which may apply to your order, including any applicable currency exchange fees. If you require further information please contact your local customs office.

3.4 If you wish to make a change to the product you have ordered please contact us ASAP. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order (see clause 5 below). 

4. Delivery

4.1 The costs of delivery will be as displayed to you on the order page.  Additional charges apply for delivery outside the UK.

4.2 We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. We will provide an estimated delivery date in the order confirmation email. We aim to meet these delivery times but during busy periods deliveries may take a little longer. 

4.3 Please allow up to 5 working days (working days are classed as Monday to Friday only, excluding UK Bank Holidays and Public Holidays) for UK mainland deliveries. Please allow 10 working days for all international deliveries. These delivery times are estimates only.

4.4 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the order and receive a refund for any products you have paid for but not received (see section 6 below).

4.5 The product/s will be your responsibility from the time we deliver the product/s to the address you gave us.

5. Cancelling your Order and Returning Products

5.1 You have the legal right to cancel your order, without giving any reason, at any time prior to us dispatching your order, and within 14 days of receiving your order. To exercise your right to cancel, you must clearly communicate to us your decision to cancel (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to tell us you want to cancel your order within 14 days of receiving your order.

5.2 If you have received your order, you should send back the products you wish to return to our customer services team no later than 14 days from the day on which we were informed of your decision to cancel. It will help us to process your return if you include the order number given on your confirmation email on the front of the returned package. You will have to cover the cost of returning the product subject to the provisions contained in clause 5.5. We will refund you the price paid for the product not including the costs of the original delivery on receipt of the returned product, or within 14 days of receiving from you proof of returning the product, using the same means of payment as you used for the initial transaction.  Items should be returned to:

Plug-in Media, 4th Floor, Plus X Innovation Hub, Lewes Road, Brighton, BN2 4GL

5.3 In order to ensure the safe return of product/s we recommend that you obtain proof of postage from the post office and retain this proof of postage until you have received your refund.

5.4 All refunds will be made via the original payment method.

5.5 We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resalable condition.

5.6 You may return to us any product that is damaged, defective or where we have delivered a product to you in error. You must indicate when you contact us to request a return the reason for returning the product. Once we have confirmed that a product is damaged or defective, or was delivered in error, we will refund you the price paid for the product, plus your original delivery costs (except where you are returning only some products from an order) and the cost of returning the product to us.

6. Our Liability

6.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

6.2 You have certain rights under the law. These include that we have the right to supply the Product to you and that any Products supplied by us will be of satisfactory quality and as described. You have certain legal remedies if we breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or specific performance.

6.3 We accept liability for damage to property where and to the extent the damage arises from our negligence, or of our employees, agents or subcontractors, up to a limit of five hundred pounds (£500).

6.4 We are responsible to you for direct and foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for direct loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, up to a limit in relation to any one event or a series of events of five hundred pounds (£500). We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

6.5 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7. Other important terms

7.1 Please review our Privacy Policy which explains how we will use your personal information that you disclose to us in the course of your use of the Website and when placing an order. Please note that in order to fulfil your order it will be necessary for us to share your contact details with our delivery partners – UK Mail & Royal Mail.

7.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

7.3 These Terms shall replace any prior agreements or arrangements which may have existed between us, provided that the information you have given us is correct.

7.4 If you breach these Terms and we take no action against you, we will not be considered to have given up our rights in respect of your breach. We reserve our rights and remedies in any situation where you breach these Terms.

7.5 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

7.6 These Terms may be updated anytime, so you should examine them as often as possible. If we change our terms of service the revised version will be published on the date of the review here . For material changes to our Terms, we will inform you by email or will make it clearly visible on our site to bring attention to the changes. If changes to these Terms of Use are declared by a court of competent jurisdiction to be invalid or ineffective, the original Terms you accepted will remain in full effect.

7.7 These Terms, and any other contract made between us in the manner described above shall be subject to and interpreted and enforced in accordance with English law and in respect of any actions or claims under these Terms you and we agree to submit to the non-exclusive jurisdiction of the English courts.  This choice of law does not affect any mandatory rights you may have under your domestic law.